Clients

Some of the installed applications operating through DATASHED are overviewed in the following case studies.  

Remote monitoring and control, many Councils around New Zealand use DATASHED to notify operators and staff of alarms and events around their reticulation systems via SMS to their mobile cell phones.

Customer contact, keeping close to your customers making them aware of specials and details of their customer loyalty awards program via SMS is a simple and effective tool now being used by many business. DATASHED's GroupSend application makes the implementation of this effective marketing media easy and realistic for business of any level or size.

 
Selwyn District Council

Selwyn District Council

This case study is a remote alarm system using Datshed's SMS Gateway. It provides monitoring, response and control capability for a local authority's water and waste water systems.
The System

Datashed's SMS Gateway is critical for alarm management and response at Selwyn District Council.

Selwyn use the Datashed Gateway to channel alarms, encoded in text messages, from their QTech DATRAN Telemetry SCADA system monitoring the water and waste water reticulation network. Alarm messages go from Selwyn's system via Datashed to field operative’s (operators and contractors) cellphones. The operatives acknowledge and respond to these messages on a 24 x 7 basis.

The gateway also allows operatives to use text messaging on their mobile phones for querying data and changing values in Selwyn's control system. The QTech Data Systems SCADA control system provides an integrated solution with Datashed via secure HTPPS connectivity.

Features of the system include:

  • network independent - works with Spark, Vodafone and 2Degrees
  • messages sent in real time, as alarms occur
  • message logging and tracking, for auditing and diagnosis
  • integration between SMS messaging and a real time application
Benefits

Providing an SMS solution for alarm monitoring has benefits of:

  • low cost of operation for a critical monitoring system
  • faster response times to alarms as notifications are sent directly to cell phones of the field operatives
  • handset delivery notification feedback allows the sending system to escalate further actions when required 
  • increased mobility for council staff, as the alarm messages don't have to go to a centralised location
  • operatives get better information in the field as messaging allows interrogation of the monitoring devices raising the alarm
  • better auditing of alarms and responses via the logging capability
 

Cleaners Warehouse
The Cleaners Warehouse

This case study is a customer loyalty and contact implementation using Datshed's SMS Gateway and the Datashed GroupSend application. It provides a low cost simple method of contact and on-going promotion to an established customer base.
The System

Datashed's SMS Gateway is a key tool in providing ongoing contact with an established and loyal customer base for the Cleaners Warehouse in Christchurch.

For a number of years the Cleaners Warehouse has been establishing a unique reputation in the Christchurch retail and commercial market for household cleaning systems and products. During this time they have developed an effective Customer Loyalty programme managed through their Point of Sale system (QPosWin), providing benefits to their customers for their continuing business with the Cleaners Warehouse.

Using Datashed's GroupSend application which connects directly to the gateway Cleaners Warehouse is able to use text messaging to keep even closer contact with their signed up Loyalty Customers. Sending Customer Loyalty balance information and early advice on store specials.

Features of the system include:

  • network independent - works with Spark, Vodafone and 2Degrees
  • messages sent in real time
  • message logging and tracking, for auditing and diagnosis
  • integration between SMS messaging and a real time application
Benefits

Providing an SMS solution for customer relationship management has benefits of:

  • low cost of operation, more hits per dollar compared with mail 
  • communicate directly with the customer, always in their pocket
  • handset delivery notification feedback allows the sending system to identify non-delivery when required 
  • ability focus to SMS content to customer needs
  • ability to measure the level of response directly from the contact with the customer 
  • modify marketing proactively and quckly to feedback response
ABOUT US
DATASHED Technologies is a Christchurch based company delivering an SMS Gateway that enables you to stay in contact with customers or staff and even monitor electronic devices via the cellular network.
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CONTACT US
03 366 3713